customer support specialist

We are currently accepting applications for this position! Any vegan from anywhere in the world is welcome to apply!

We are looking for a talented ROCKSTAR who loves talking with vegans and helping to change people’s lives! In this role, you will chat with people who are interested in joining our online coaching program, the Vegan Superhero Academy. If you haven't heard of it, the Vegan Superhero Academy (VSA) is the most trusted vegan fitness coaching program in the world. Check out the video below to learn about our VSA community!

Job Description

In this role, you will spend most of your time responding to potential clients on our social media platforms. We get a lot of messages from vegans every day, both organically and from paid advertising. People ask us questions and often need help to achieve their health and fitness goals. For people who are interested in joining our Vegan Superhero Academy coaching program, you’ll answer their questions and discuss the program with them. If our program is the right fit for them, then you’ll help them schedule a call with our sales team. This is an hourly paid position, and you will receive bonuses for anyone you speak with who becomes a client.

What you will be doing in this role MATTERS. The Vegan Superhero Academy is changing thousands of lives and making a massive impact in the world by helping to spread veganism. You can directly transform lives in this position and play a critical role in spreading the vegan message!

To learn just how much this program changes lives, you can read our TrustPilot reviews and watch the video below.

Requirements

To qualify for this position, you MUST:

  • Be vegan

  • Be 100% aligned with our Core Values

  • You must be available to work 40 hours per week (this will be a full-time position)

  • You must be flexible to work weekends (regardless of your exact schedule, you will get two days off per week)

  • Be on FIRE to make a massive impact in the world!

  • Have a love for chatting with people!

  • Have an extremely high level of work ethic

  • Have access to high-speed internet during all working hours

  • Be an excellent communicator with stellar English grammar

  • Some basic knowledge of fitness and plant-based nutrition will help you succeed but is not required

  • Have a HUGE passion for helping people transform their lives!

Benefits

There are many perks to this position:

  • You can work from home (or anywhere in the world) 🌎

  • You can earn large performance bonuses

  • Huge growth potential and lots of promotion opportunities within our fast-growing team

  • Have the opportunity to attend our annual Vegan Superhero Retreats and other team events!

  • The opportunity to spend all of your time with other awesome vegans! Our entire team and all of our clients are vegan! 🌱🐮🐷🐔😊

  • You'll have a direct role in transforming thousands of lives and have the opportunity to watch their transformations from start to finish in this position! 😀

COMPENSATION

This is a RESULTS-based position. You will receive $13.50 USD per hour in base pay to start, and most of your compensation should come from biweekly performance bonuses (you will receive bonuses each pay period based on performance). Historical compensation for this position is $35,000 to $55,000+ USD annually, based on performance. There is nearly unlimited earning potential for a rockstar Customer Support Specialist.

PLEASE NOTE: Please take your time to answer each question in the application. We have already received many applications, and we won't be able to interview everyone.